Refund policy
Right of withdrawal
If the contract is concluded as a distance selling contract and our buyers are consumers
consumers, they have a right of revocation in accordance with the following provisions.
right of withdrawal in accordance with the following provisions. A distance contract is
contract is deemed to exist if it is concluded exclusively by means of letters, catalogs, telephone calls
telephone calls, e-mails and other means of distance communication. A consumer is any natural person who enters into the contract for a purpose that is predominantly neither commercial nor self-employed (§ 13 BGB).
Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must contact me
Jana Leske
STIXXIE by Lajana
Firstwaldstr. 18
72116 Mössingen
e-mail: janaleske[ät]stixxie.de
phone: 0170-42 511 24
by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
In the event of an effective revocation, the services received by both parties shall be returned within 14 days and any benefits derived (e.g. interest) shall be surrendered.
If the received services and benefits can not be returned or returned only in part or in deteriorated condition, the tenant may have to pay compensation.
Sample cancellation form
If you wish to revoke the contract, please fill out this form and return it to us:
To:
Jana Leske
STIXXIE by Lajana
Firstwaldstr. 18
72116 Mössingen
E-Mail: janaleske[ät]stixxie.de
phone: 0170-42 511 24
- Herewith I/we (*) revoke the contract concluded by me/us (*) for the
Purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
- Date(s)
(*) Delete where not applicable
Consequences of revocation
If you revoke this contract, we must refund all payments we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us at the above address details without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
Exclusion/early expiration of the right of revocation
The Buyer's right of revocation shall expire prematurely if the Seller has commenced performance of the contract after the Buyer has expressly agreed during the ordering process that the Seller shall commence performance of the contract before the end of the revocation period.
Right of withdrawal for digital content
Information on the right of withdrawal for consumers for the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must contact me
Jana Leske
stiXXie by Lajana
Firstwaldstraße 18
72116 Mössingen
janaleske[ät]stixxie.de
by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
Sample cancellation form
(If you wish to cancel the contract, please fill out and return this form).
To
Jana Leske
Stixxie by Lajana
Firstwald Street 18
72116 Mössingen
janaleske[ät]stixxie.de
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date
---------------------------------------
(*) Delete where inapplicable.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of cancellation shall expire prematurely if we have only begun to perform the contract after you have given your express consent to this and at the same time have confirmed your knowledge that you lose your right of cancellation upon commencement of the performance of the contract on our part. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
-End of the cancellation policy-
If the contract is concluded as a distance selling contract and our buyers are consumers
consumers, they have a right of revocation in accordance with the following provisions.
right of withdrawal in accordance with the following provisions. A distance contract is
contract is deemed to exist if it is concluded exclusively by means of letters, catalogs, telephone calls
telephone calls, e-mails and other means of distance communication. A consumer is any natural person who enters into the contract for a purpose that is predominantly neither commercial nor self-employed (§ 13 BGB).
Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must contact me
Jana Leske
STIXXIE by Lajana
Firstwaldstr. 18
72116 Mössingen
e-mail: janaleske[ät]stixxie.de
phone: 0170-42 511 24
by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
In the event of an effective revocation, the services received by both parties shall be returned within 14 days and any benefits derived (e.g. interest) shall be surrendered.
If the received services and benefits can not be returned or returned only in part or in deteriorated condition, the tenant may have to pay compensation.
Sample cancellation form
If you wish to revoke the contract, please fill out this form and return it to us:
To:
Jana Leske
STIXXIE by Lajana
Firstwaldstr. 18
72116 Mössingen
E-Mail: janaleske[ät]stixxie.de
phone: 0170-42 511 24
- Herewith I/we (*) revoke the contract concluded by me/us (*) for the
Purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
- Date(s)
(*) Delete where not applicable
Consequences of revocation
If you revoke this contract, we must refund all payments we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us at the above address details without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
Exclusion/early expiration of the right of revocation
The Buyer's right of revocation shall expire prematurely if the Seller has commenced performance of the contract after the Buyer has expressly agreed during the ordering process that the Seller shall commence performance of the contract before the end of the revocation period.
Right of withdrawal for digital content
Information on the right of withdrawal for consumers for the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must contact me
Jana Leske
stiXXie by Lajana
Firstwaldstraße 18
72116 Mössingen
janaleske[ät]stixxie.de
by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
Sample cancellation form
(If you wish to cancel the contract, please fill out and return this form).
To
Jana Leske
Stixxie by Lajana
Firstwald Street 18
72116 Mössingen
janaleske[ät]stixxie.de
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date
---------------------------------------
(*) Delete where inapplicable.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of cancellation shall expire prematurely if we have only begun to perform the contract after you have given your express consent to this and at the same time have confirmed your knowledge that you lose your right of cancellation upon commencement of the performance of the contract on our part. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
-End of the cancellation policy-